DELIVERY TIME AND COSTS

 How to receive FREE Delivery

* UK: FREE delivery on orders orders over £30

* EU: spend £130 or more

* Rest of the world: spend £160 or more

NOTE:  Delivery costs are based on parcels up to 2kg.  If you order heavier items, they might be subject to extra delivery charges (estimated at checkout).

For International shipping outside the European Union, the customer is responsible for any custom duties/ taxes that might occur as a result of import laws of their country.

Shipping to the United Kingdom

Parcels to the United Kingdom are sent via Royal Mail (2nd class signed for) and the cost is £2.95. Delivery is FREE for orders over £30.

Delivery time is 2-3 working days.

A reference number will be emailed once your order is dispatched.

Shipping to Europe

Parcels to Europe are sent via Royal Mail (International Tracked and Signed) and the cost is £9.95 / Free for orders over £130.

Delivery time is 3-7 working days (depending on destination country).

A tracking reference will be emailed once your order is dispatched.

Shipping to Rest of the World

Parcels to the Rest of the World are sent via Royal Mail (International Tracked and Signed) and the cost is £15 / Free for orders over £160.

Delivery time is 5-10 working days (depending on destination country).

A tracking reference will be emailed once your order is dispatched.

Shipping to other countries

If your country is not included in the above list, please email us at sales@amabelle.co.uk

RETURNS POLICY

We will exchange or refund any item with which you are not happy with within 14 days after receiving your order, as long as both the packaging and the goods themselves remain intact and unworn. We cannot exchange or refund items where tickets or tags have been removed.

Also note that items presented in a branded box must be returned unmarked in their original, undamaged packaging as this is considered part of the product. If the items are returned without their box or in a damaged box they may not be accepted.

You can return any part of an order within 14 days of receipt of your goods for an exchange or refund.

How To Return An Item

Email our customer service at sales@amabelle.co.uk with your order number and reasons for returning your purchase. Please note that your email must be sent within 14 working days of receiving the item.

Our customer care team will issue you with a Return Authorization Number (RAN).

Wrap the item securely and then post the order to the address we have provided to you. We strongly recommend that you send returns by recorded delivery (courier or registered post) and keep proof of postage. Returns are sent at your expense – Return postage charges are non-refundable unless your order was faulty or incorrect.

Please allow 5 working days from receipt of a return for us to process a refund. Once a refund is processed you will receive a confirmation email (the email will be sent to the same email address as your order confirmation). Please note that your refund will be credited to the same card or payment method with which you made your original purchase.

Exchanges are processed within 2-3 working days. If your exchange is of higher value than your returned item(s), we will contact you to collect additional payment. We will not charge postage on exchange orders for UK mainland customers. Regretfully, we do have to charge customers outside of mainland UK.  We will email to confirm once your return has been processed.

Please feel free to email us if you need any further information:

sales@amabelle.co.uk